Ordering & Delivery
Q. Can I email my artwork?
A. Small files (10mb or less) can be e-mailed to firstname.lastname@example.org. To submit larger files, please either use the online tool www.wetransfer.com or contact us and we will arrange ftp access to our server for you.
Q. Can you send my order to two or more UK addresses or to an overseas address?
A. We can send your order to as many addresses as you request, whether they are in UK or overseas. Additional charges will apply and we will need you written consent before dispatch.
Q. How do I place an order?
A. You can telephone, e-mail or post your order. We will then send you an Order Acknowledgment showing the full details and cost of the job and the expected delivery date.
Q. I am a new customer, can I set up an account?
A. Yes, but we do ask that you send a cheque with your first order to simplify matters initially. We can then set up an account for you, all you need to do is complete an Application for Credit form and return it to us. All invoices are due for payment 30 days after the month of invoice.
Q. What about delivery charges?
A. Your quoted price will include delivery of parcels up to 25kgs to one U.K. mainland address, by a national overnight carrier. Most deliveries are made before 4pm on the next working day. Earlier delivery options are available, the additional charges for which can be advised on request.
Q. What are your normal lead times?
A. We aim to dispatch most jobs within 10 working days of receiving proof approval. We can give you an indication of current lead times when you place your order. If you have a tight deadline please call us to discuss, we do try to accommodate individual requirement wherever possible. Long run orders and orders requiring special finishing may take longer.
Q. Your prices seem very reasonable - what about your quality?
A. We pride ourselves in our quality; our low prices are due to efficient work practices and keeping overheads carefully under control.
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